---
title: "How a collections run works — Omra"
description: "The collections mechanism end to end: what the agent reads, how it ranks, what it drafts, and where it stops for a person."
canonical: https://clubomra.com/how-collections-works
last-updated: 2026-08-18
---
# How a collections run works

> One collections run, start to stop, walked through on a made-up club ledger.

## When to use this page

- Explaining the collections mechanism in detail: what the agent reads, how it ranks, what it drafts, and where a human approves.
- Answering what the agent is not allowed to do on its own.

Every name, balance and count on this page is a worked example written to show the
shape of the agent's work. No club here is real, and no result is being claimed.

## 01 — What it reads

Every open invoice in the club, with its age, its payment history, and whether
anything about it is disputed. It reads the ledger the club already keeps; it does
not build a second one.

- Open balances: 1,284
- Past thirty days: 42
- Outstanding: $38,410

## 02 — How it ranks

Amount owed, days past due, payment history and dispute status. The ranking is
deterministic — the same ledger produces the same order, and the weights are
recorded with the run. A disputed balance drops out of the queue entirely rather
than being ranked low.

## 03 — What it drafts

One note per member, in the club's own voice and sign-off, matched to the channel
that member normally uses. Where a balance would suit one, the draft can offer a
payment plan. Omra never appears in the message — it goes out as the club.
Suppressed and opted-out members are dropped at draft.

- Notices drafted: 42
- Sender: the club

## 04 — Where it stops

At a person. Every draft waits for a staff member to approve, edit or skip it.
Money never moves on its own: refunds, plans and pay links all wait for the same
approval. Both names stay on the record — the agent that drafted it and the
person who approved it.

- Held for a person: 3
- Sent after approval: 39
- Sent without approval: 0

## What it does not do

- The agent drafts and ranks. It never changes an invoice, closes a period, or
  moves money on its own.
- A disputed balance stays out of the queue until staff resolve the dispute.
- The Collections Agent is part of omra Premium, the club-wide add-on.

Illustrative throughout — the figures above are a worked example, not a reported
result.